In Norwalk,
Connecticut, we worked with a team of specialists to create a new facility that
would implement best practices in both medical care and doctor/patient
interaction to better align cancer care for dogs and cats with the treatments
developed for human patients. The clients asked us to design a facility that
reflected the level of medical treatment provided and the seriousness of the
care that is offered to pets and owners.
The project was
located in existing raw warehouse space in an office/industrial park north of
the city center. With new windows and doors cut into the sloping precast
exterior, we worked with experts in the technical requirements of veterinary
hospital design to create a clear hierarchy between those areas accessible to
the pets’ owners, and those for treatment and staff use only.
The publicly
accessible area is organized around a wide resin-panel faced reception desk,
which was carefully planned to ease the interactions between owners and staff.
For example, just below the transaction surface are stainless steel tie-offs to
secure restless pets, allowing their owners to use both hands to fill in forms,
etc. A high-relief textured wall panel frames the desk and leads down the hall
to the primary examination rooms. The waiting area takes full advantage of the
former warehouse’s high ceiling; we layered a series of hexagonal acoustic
clouds below a black acoustic ceiling, creating a sound-dampening chamber that
minimizes the aural impact of barking. The furniture in the waiting area was
designed to accommodate both pets and their owners, with size, seating height,
pitch, and material calibrated to mediate between the needs of people and
animals. Examination rooms are bright, naturally-lit, and each characterized by
a photographic wall mural of dogs and cats in nature, reminding the owners of
the happier times ahead, after treatment.