Ascend Studios is proud to have completed a gorgeous 3×3 video wall for our friends in the Hard Rock Hotel at Universal Studios Orlando. The video wall is made up of nine 55″ video wall displays and is a great centerpiece within the beautiful, newly-renovated lobby.
All nine of the ultra thin bezel displays receive their power and data remotely. Every hardware item, including the video wall processors, power supplies and video sources, are stored in a rack room on the other side of the hotel. All data and power is provided to the displays from the hardware in the rack room using heavy duty cat-5 cable. This design prevented the hotel from having to run new power lines to the displays, saving a lot of money for our client. Additionally, storing the video wall hardware next to the hotel-wide audio / video hardware enabled us to merge our systems. The video wall sources can be seen or heard from anywhere in the hotel.
Ascend Studios provides custom branded iPad apps to control all of our systems. The customized Hard Rock Hotel app controls the video wall as well as the hotel’s entire audio / video system. We completely updated Hard Rock Hotel’s existing control system and touch panel design, adding tons of new features. The new features included: integrated help files, updated audio / video zone layouts, improved wifi signal strength, HD graphics, and full video wall controls. All of these features, and more, come with real time feedback and easy access to our help desk support app.
At Ascend Studios we approach every system with our clients in mind, from start to finish. All of our partnered clients have unlimited access to our 24 / 7 help desk support app and remote monitoring system, completely free. The remote monitoring system includes an HD camera and a computer loaded with the Ascend Studios Help Desk software suite.
Our remote monitoring system is the best in the industry and allows us to address issues right away, from anywhere in the world. When the hotel calls us with a question, we login into our secure Help Desk software portal to check and troubleshoot all of the active system settings, the LIVE feed of what’s displaying on the video wall and other relevant data. We can even listen to the music playing in the lobby (“I think the problem is that you have Creed playing…”). We take service seriously; the Ascend Studios Help Desk is another example of how we’re so different from other A/V companies!
Hard Rock Hotel’s lobby renovation is absolutely stunning, stay at this world class hotel and check it out yourself! Make sure to grab a drink by the pool and take in the sweet tunes from our DJ / speaker system that we completed earlier this year.