A good pharmacist goes beyond the script
that is handed to him and follows a patient oriented customer service
plan. In the Danforth family community within Toronto, a new pharmacy
aims to provide the tools necessary to create a core center for health
care needs. Right in the heart of the neighbourhood, the dynamic
frontage will rejuvenate the area while drawing attention and traffic
through the door. The 2000sqf space is arranged in a linear environment
to link each of the pharmacy's services together.
The pick-up/drop-off counter is
welcoming with an open space for reception and discussion. The
semi-private dispensing area allows technicians to focus on their
delicate task of drug-filling efficacy while retaining the ability to
keep an eye on their business. The counter and dispensary is designed as
a continuous space. Private consultation rooms enclosed in glass
encourage dialogue between doctors, pharmacists, and patients. A seminar
room provides a space for workshops that encourage visitors to pursue a
healthy lifestyle. The retail space down the hall allows customers to
browse while they wait.