The Caisse UNI project first began as a design laboratory aimed at rethinking the architectural identity of the financial cooperative. The goal was to put forward the founding values of UNI which are to inspire, support and finance the community. The laboratory was a unique opportunity to completely rethink UNI's global offer into a connected network of service points available at three different scales: counter, full service, and flagship. After working on several prototypes, the project in Petit-Rocher is the first materialization of the concept of a full service. It is a living and appropriable space embracing the entire customer experience, a place where service comes to the customer.
The laboratory also made it possible to review the way in which the service points would be established in the community. It seemed important to anchor them in the local values of their environment. In the case of the Petit-Rocher project, the new Caisse reinvests the former chapel of the Juvénat de l'Assomption, an emblematic place for the local community for more than 70 years – which later became the municipality's library. Hence, the new facilities allow for the building to keep its original function as a meeting place, while its vocation remains focused on community support.
The mandate stemming from the laboratory was to restore the exterior appearance of the chapel while designing welcoming interior spaces. The insertion of large curtain wall sections echoes the rhythm of the stained glass windows of the original chapel. The polishing of the existing terrazzo slab rejuvenates the appearance of the place, while highlighting its original components. Once the layout was reworked and larger outside openings were created, the space regained its magnitude and luminosity of yesteryear. The newly relaxed atmosphere with the coffee counter and the agora enhances the users’ comfort and provides a renewed service offer. Partly inspired by its religious past, almost all the furniture was custom-made for the project.
The final design proposes a complete overhaul of the popular image of a credit union, while promoting the preservation of an emblematic site in the Petit-Rocher community.