This lively call center, for American Water Works, was sited in a former Service Merchandise big box in Pensacola, FL. With a seat count of 260, this 57,000 SF setting is now home to agents working for this Illinois-based water utility. This project required KSBA to perform programming, space planning, architectural design including interior furniture layout, economic analysis of various “performance design” alternatives, as well as construction documents and administration.